Intuitive guidance for every medical journey. Education evolved.

Absolutely. In fact, we have helped both medical device and pharmaceutical manufacturers with automated training and education programs. Watch the video below to learn more.

We combined years of clinical studies, trials, and conversations with clinicians and medical staff to develop our proprietary Advanced Decision-Making Engine (ADME). Using machine learning on millions of data points, we developed technology that uses curated instructions personalized to each educational environment.

This means everyone going through their pre-op and aftercare journeys receives the right information, relevant to where they are in their journey, tailored to complicating factors that could impact their instructions and expectations.

It also means ValaBright can educate healthcare professionals. If you manufacture medical devices or pharmaceuticals, ValaBright can automate and track training and continuing education.

Curated, timely instructions are sent by text message with links to detailed content, audio, and video. For clinical environments, this content comes pre-loaded in your account with detailed instructions and engaging short-form video.

Everything can be customized for your practice or organization, either by you or with the help of our experienced team. We can build custom video for you, using either live video of you or your AI likeness.

Appointments can be managed through your EHR system or through ValaBright's built-in calendar and booking platform. ValaBright also includes secure, HIPAA-compliant imaging for before and after pictures.

Super easy. We designed ValaBright to take less than 30 seconds per patient or student. Admin staff just enters the patient's name and phone number and then chooses the procedure. The rest happens automatically.

If your EHR is on Zapier, triggering the patient education journey can happen automatically when an appointment is scheduled.

After journeys begin, patients are guided by text messages that link to detailed content, so front desk staff does not have to repeat the same instructions again and again.

Setting up your account is easy too. With pre-built templates, you do not have to do design work. Most clients are set up within an hour, and our training team can help.

Overwhelmingly, yes. According to a recent study published in JAAOS, over 98% of patients liked receiving communication from their providers by text, and over 95% felt more connected to their providers when they received text messages related to their care.

A 2021 study found that 85% of patients prefer to receive information from providers by text message over phone calls, email, or online portal messages. The same study showed engagement rates of over 90%.

Bottom line: patients overwhelmingly want to hear from providers by text and absorb information with audio and/or video. Paper instructions are the least preferred method of communication.

If you manage a practice with outpatient procedures that have pre-care and/or aftercare instructions, ValaBright is for you. We have programs for many clinics, from dermatologists to dentists, from small operations to high volume medical spas.

Beyond patient education, ValaBright is used by medical device and pharmaceutical manufacturers to educate healthcare professionals.

Clinical trials are another application where ValaBright helps patients remain compliant with dosage and usage requirements.

Yes. ValaBright includes a complete appointment management system as a free module to all accounts.

You can one-click on the calendar screen to set up a new appointment with a patient. Appointments can have automated reminders by text and/or email.

Also included is a booking system, so your staff can post available meeting time blocks and clients can schedule their own meetings.

The first setup step is obtaining a dedicated phone number for sending messages. We help configure that number and get A2P 10DLC certified to send text messages.

We show you how to modify and build text journeys from the templates included in your account. We also show you how to update the content on the reference webpages for each procedure you support.

If your practice management suite is on Zapier, ValaBright can connect through our CRM Connector app. Common applications we already work with include Boulevard and Zenoti.

If you do not use a practice management suite on Zapier, starting a new patient on an education journey is a 30 second process. ValaBright also includes appointment management and booking calendars.

Yes. Since the first step requires consent to receive instructions, all methods of transporting information are compliant. The ValaBright platform itself is HIPAA compliant, with encrypted data storage and access, dedicated user logins, access logs, and timed logouts. Data backups are stored encrypted for the lifetime of your account.

ValaBright is also compliant with GDPR and is a member of the Data Privacy Framework through our parent company, Synchronous Technologies Group Inc. Review our privacy policy for more information.

ValaBright is designed to align with common pre-care, aftercare, and patient education coding categories, such as ICD-10 codes in the Z47, Z48, or Z71 ranges.

This means when your practice uses ValaBright, it fits naturally into the documentation and coding process you are already familiar with, helping streamline billing and ensure your patient education efforts are recognized.

ValaBright is built to enhance patient outcomes, reduce complications, and improve patient satisfaction, which are key goals of value-based care. Personalized, automated education and follow-up helps your practice meet quality metrics and align with value-based care incentives.

ValaBright supports a care model that rewards better outcomes and more efficient, patient-centered care.

Yes. ValaBright supports patients at home with personalized follow-up messages that reinforce instructions, reduce confusion, and help manage pain or side effects. This improves how patients respond to CAHPS questions around communication, symptom support, and overall satisfaction.

Happier, more confident patients can lead to better CAHPS scores, improved reputation, and stronger value-based reimbursement opportunities.

Yes. You can create different options for pre-procedure and aftercare journeys, add specific instructions to each patient, and embed those details in the text messages they receive.

The journey builder includes drag-and-drop design, emojis, logical branching, and merge placeholders. Templates can include common comorbidities to ensure patients receive instructions personalized to their conditions.

All pre-care and aftercare journeys include embedded video. We can personalize these videos for your practice using live recording or AI likenesses of your staff.

Every account comes preloaded with automated patient care sequences, along with written and video content specific to your practice. Whether you are a medical spa, outpatient clinic, oral surgeon, ophthalmologist, ambulatory surgery center, or veterinarian, we have you covered.

We also train your staff on how to set up and use ValaBright. In addition to our help library, we are available for support to help with questions about the platform.

Absolutely. Every message can be adjusted. Content can be modified, timing can be changed, and you can add as many messages as you like.

Reference pages linked from text messages can also be customized. Add written, audio, or video content, or hire us to film your staff or modify videos to use your own AI likeness.

Absolutely. Anywhere along the pre-care or aftercare journey, you can add messages that promote products and services your practice offers.

Since reference pages for each procedure can also be customized, you can add relevant links, videos, offers, or next-step recommendations.

As part of account setup, we help you configure a custom phone number for your practice to ensure compliance with global carriers. We also help set up message and call forwarding, so patients can respond to or call back a number connected to your practice.

Guided, curated, personalized instructions can have a significant impact:
- 30-50% reduction in post-surgical complications*
- 20-40% reduction in recovery timelines
- 25-50% lower readmission rates
- 60% reduction in procedure-related severe anxiety and depression
- 30-60% increases in patient satisfaction and long-term success rates
- Reduced patient self-directed research to non-curated medical content
- 90+% fewer after-hours calls**
- Reduced legal liability***

* From a study conducted by the World Health Organization, which also indicated a 40-50% reduction in mortality rates.
** A recent study showed that over 90% of patients reported fewer calls to their provider after receiving text messages regarding their care.
*** Effective aftercare communication and documentation can help reduce avoidable communication-related claims.

We keep individual logs of every message that was sent in encrypted redundant databases. You can access those logs directly through ValaBright. If you need to extract that data, we provide secure data export from your ValaBright account.

We designed the journey editor to be a simple drag-and-drop flowchart. Simply click any box to change the message content. Below is an example of a journey template. Note the upper left is automated consent management.

Developed with experienced medical professionals, our curated built-in templates include easy-to-follow instructions. Editing them is simple, but your starting point is engaging and effective.

Absolutely. Each patient journey template includes a link to a detailed overview of the recovery process. This overview can be customized by your practice and updated with specific information you want your patients to know.

We can also customize the video that accompanies the online guide.

The process is simple and usually takes less than a minute. One click opens the Create Patient form, and one click activates the care journey.

If the patient has already gone through a journey, the process is even faster. With Zapier or API integration, it can be fully automated.

ROI is hard to calculate when a product can save lives and avoid pain and suffering.

Considering the potential to avoid day-of cancellations, expensive post-op complications, labor costs for education-related calls, and revenue from cross-selling products and services, the ROI can be substantial.

For a small medical spa with 2 providers, a conservative model can show strong returns from saving 45 minutes per provider per day. For a small surgical practice, the value can be even higher when provider time, nurse time, cancellations, and complications are included.

ValaBright ensures delivery of messages, but we cannot track whether a patient has personally read every message. Messages encourage patients to contact their provider with questions or concerns.

Messages are sent from a managed phone number dedicated to your account, allowing ValaBright to help track replies or callbacks that are forwarded back to the provider.

Each message is tracked, so you can manage each patient's contact record individually. You can also see how many patients are proceeding through each automated journey and drill down to find those patients in real time.

Effective aftercare and the best outcomes start before the procedure. Educating patients before the procedure helps them feel prepared, more compliant, and less anxious.

ValaBright makes pre-procedure education easy. Incorporating comorbidities into the instructions means special cases are covered too.

Yes. Because every patient is sent trackable messages, you have a record of the instructions you sent and whether they clicked to learn more.

Because it is more interactive with patients, ValaBright can also help reduce negative reviews.

Absolutely. Lack of communication between provider and patient is a common contributor to medical malpractice claims. Automated patient education can reduce legal risk by ensuring consistent, timely, documented communication about instructions, complications, and follow-up care.

Automated systems create a reliable record of patient engagement, which can support compliance with medical standards and due diligence in the event of a claim. ValaBright helps mitigate risks associated with patient non-compliance, miscommunication, and gaps in follow-up care.

In short, no. Most EHR systems do not have the depth of automated, personalized, multimedia education built into ValaBright.

First, you have to consider accessibility and language-access requirements, including ADA, ACA, and Title VI. ValaBright content supports access through text, video with subtitles, audio, and accessibility controls.

Second, many EHR patient education tools send a single message or portal note. That is not the same as timed, staged, personalized education that reaches patients when they need it.

Third, if you do not include comorbidities in patient education, you can expose patients and the practice to risk. ValaBright helps tailor information to what matters to the patient, when it matters.

Finally, patients do not want another app. Texting is familiar, immediate, and easy to engage with.

Yes. For each referral, we will give you $250 once they sign up for their ValaBright account.

After referring 10 accounts, after a year, we will send you $5,000. It is that simple.

Give the gift of better patient outcomes, more efficient practices, and less stressed out healthcare providers. Everybody wins.